CANCELLATION POLICY - BOOK WITH PEACE OF MIND
Our normal cancellation policy is detailed in your confirmation letter.
In the event of a Government Lockdown where travel is restricted, clients will be able to receive a voucher to their account for the full value of their booking, for travel in the next 90 days.
Should you or a travelling guest (as provided at the time of booking) test positive for Covid immediately, prior to or during your stay, upon presentation of proof thereof, your booking may likewise be credited.
If you do not have a positive test result, but you feel that you or a travelling guest need to self-isolate due to a risk of exposure either before or while on your trip, we recommend that you consult a medical professional and ask them to issue a notice that you are unfit to travel for the recommended quarantine period, to avail yourself of the above-mentioned credit.
In the absence of a medical note, normal cancellation rules applicable to your booking will apply.
Note that all changes must be requested within 48 hours of contracting Covid, or requiring self-isolation.
Everyone’s health and safety at our resorts remain our top priority and as such, we continue to maintain the highest standards of cleanliness and hygiene. Staff at our resorts remain cognizant that maintaining high standards of hygiene is non-negotiable and are exercising caution wherever possible.
Various protocols are still in place to safeguard all our guests, including wall-mounted sanitiser dispensers in high-traffic areas, and general work and guest areas receive regular sanitisation.