Booking Cancellation Rules

Should you wish to cancel your reservation, please take note of the following cancellation terms and conditions: 
   

1. If the reservation is cancelled within 3 to 6 weeks from the occupation date, a 50% Points cancellation penalty will apply. 


2. If the reservation is cancelled within 0 to 3 weeks from the occupation date, a 100% Points cancellation penalty will apply. 


3. If the reservation was originally made with Points that would have expired but for this reservation, and the reservation is subsequently cancelled, then these Points will expire. 


4. Cancelled reservations have a cancellation fee equal to 50% of the monetary exchange fee. The difference between the original exchange fee and the applicable cancellation fee will reflect as a credit on your account. Credits are only refunded on request, subject to receipt of a completed Refund of Payment Form. Credits will be refunded within 21 working days. 

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